HOW WE CAN HELP

Tandem College’s strategy is to approach industry leaders and organisations that have the capacity and desire to be a leader in their region. Alternatively they contact Tandem College. Our service is predominantly Australian based but is available globally. We are the College that comes to you.

Tandem College is the creation of Paul Duffy and Suzi Noakes. The catalyst for Tandem was a desire to improve the level of customer service linked to skills in the hospitality industry. We strive to continually improve our level of service to existing clients and now offer our proven Service Excellence programs to all industries whom have service excellence as a business priority.

Tandem College is registered with the NSW Vocational, Education and Training Accreditation Board (VETAB). We offer accredited training that is internationally recognised

Our point of difference

The College is also a lifestyle choice based on the personal direction the directors wished to take. Our employees and contractors have a diversity of life and professional experiences. They have made similar choices ensuring work is compatible with their personal goals enabling us to offer a quality service delivered with passion, commitment and reliability. Each recipient of Tandem’s services will experience this at a professional and personal level.

We have discovered that what sets all industry leaders apart is innovation and service. In industries where products are similar it is the organisation’s customer focus that attracts the repeat business. Our Service Excellence program enables you to leap ahead of the pack and be a leader in your region.

One of industries greatest costs is labour. Structured training is directly linked to retention rates and labour force capability. By stemming attrition you are directly improving the bottom line due to savings in the costs of recruitment, induction and training.

The challenge for the business leader is selecting a training organisation with similar values and integrity to those of your organisation. The correct choice will ensure training is offered effecting an immediate and long term benefit to your work team.

Our training is accredited, offered with empathy and relevant to todays work demands whilst addressing future challenges. It is structured, long term and financially responsible.

Background

Paul is the managing director having worked at managerial level in the service industry whilst training with a number of Australian registered training providers before moving to training full time. Prior to starting the registered training organisation Tandem College, he gained experience in various operational and managerial service industry positions. These included positions in Australia, Switzerland, Israel, England and Tanzania. He has qualifications in management and adult education.

Suzi has worked extensively in the corporate sector in Australia holding a variety of managerial positions, as a corporate trainer and has worked and travelled extensively in Africa. She currently is responsible for the college administration, marketing and public relations. She has qualifications in adult education and management.

The College workplace trainers, assessors and coaches are qualified in adult education and have various business qualifications. They have diverse backgrounds, having worked in different positions prior to choosing their current roles. This ensures their contact with people is motivational and informative and that the time spent at your business is relevant and specific to your needs

As managing director I give you my personal commitment that you will receive professional consultation and service from Tandem College in the strictest confidence. We will work with you to grow your business offering integrity and honesty whilst respecting your values.

I can always be contacted on 0416 155 665 for any reason.

Paul Duffy